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Frequently Asked Questions
Our lead time for a custom order is based on our production schedule at the time the order is placed, generally about 6-12 weeks.
We can do a rush order for an additional 25% mark-up on the job total. Still, the nature of the beast requires time in the processes of making ceramic art.
You can return tiles from stock, in good shape, within 30 days of purchase for a refund less a 15% restocking fee.
There are no refunds on custom tiles.
There are no refunds on damaged tiles.
Yes, we work with a 50% deposit on all custom orders. The balance is due upon completion. This does not include packing and shipping charges.
Deposits on custom orders are non-refundable.